Prime Minister Edi Rama has published excerpts from a meeting with ministers and political leaders of the regions, where according to the official version they reported on meetings with citizens and the problems raised by them. The discussions made public show that a large share of the complaints are linked to basic services and issues left unresolved for years, from OSHEE to legalizations, reconstruction and property matters.
Government speaks of a complaints system and the use of AI
In the video shared on social media, MP Blendi Klosi said that a system has been set up to handle citizens’ requests.
According to him, as soon as a request is entered into the system, it is sent for processing, and artificial intelligence technology is used to generate emails with legal references. The claim comes as part of a presentation on increasing administrative efficiency, although no further details were given at the meeting on the concrete functioning or results of this mechanism.
Balluku reports figures, but the problems remain on the ground
Belinda Balluku reported that 262 complaints have been administered and 14 hearings have been held, following the engagement of MPs in the field.
According to her, more than 300 citizens were contacted during these meetings. The figures point to a significant volume of problems addressed to the majority, while the content of the discussions itself highlights that many of them are related to issues that depend directly on the administration and public institutions.
OSHEE, reconstruction, ASHK and roads top the complaints
Defence Minister Ermal Nufi said that 34 complaints had been received and that the main issues are linked to OSHEE and reconstruction.
He also mentioned complaints related to ASHK and road infrastructure, mainly roads and bridges. The list of problems mentioned at the meeting shows that citizens continue to face obstacles in sectors where solutions and higher service standards have long been promised.
Legalizations and pre-1991 buildings, another unresolved knot
Infrastructure Minister Enea Karakaçi said that the main share of complaints and requests is related to legalizations.
He also singled out the issue of buildings constructed before 1991, saying that a meeting has been planned with the head of the Cadastre to see whether there could be a more systemic solution. The wording itself suggests that for an old issue with broad impact, a solution remains at the stage of institutional discussion.
Rama calls for calm at meetings, Manja brings citizens’ message
At the meeting, Ulsi Manja relayed the reaction of a citizen who had told him he hoped his concern would make it all the way to the prime minister’s table.
At the end, Rama focused on how meetings with citizens should be conducted, asking that they feel at ease when presenting their concerns and not be exposed publicly. His message comes at a moment when the government itself is trying to present this process as getting closer to the citizen, while the issues listed at the meeting show that dissatisfaction with services and the administration remains widespread.
The publication of these discussions highlights not only the inventory of complaints, but also the gap between the management narrative and the concrete problems that citizens report every day to institutions.
In the background remains the essential question: how many of these complaints will receive real solutions and how many will remain part of periodic political reporting.