Prime Minister Edi Rama has promoted another feature on the e-Albania portal, saying that “Diella” will help citizens who face difficulties using online services. According to the version made public by the head of government, 19 services are now easier to use and access to the platform can also be completed with Face ID or a fingerprint, after the relevant option is activated.
What Rama announced about “Diella”
The announcement was made through a social media post, where Rama addressed parents and grandparents in particular, claiming that users only need to speak to “Diella” for it to help them step by step.
According to him, the assistance begins with finding the service on e-Albania and continues through filling out forms, a process that has long generated complaints about practical difficulties among some citizens.
19 services simplified, according to the government
In the same message, the prime minister said that 19 services have been made easier to use. However, the public announcement did not provide additional details on which services these specifically are or what has changed in each of them.
This leaves it unclear whether this is a real simplification of procedures or mainly an improvement in the way users navigate the platform.
Login with Face ID and fingerprint
Rama also said that logging into e-Albania is possible through Face ID or fingerprint recognition, once the user has activated this option.
This element is also presented as making access to digital services easier, at a time when many public procedures have shifted almost entirely online.
A promotional message, but no balance sheet on user problems
The prime minister’s post was accompanied by an instructional video, in which citizens are invited to follow the steps to see, according to him, how simple the system is to use.
However, the announcement remains at a promotional level and is not accompanied by data on the concrete effect of this change, the number of users who benefit, or the problems it is intended to solve in practice.
The government presents “Diella” as an assistant that makes navigation on e-Albania easier, but beyond the public message, it remains to be seen how real this ease will be for citizens who deal with digital procedures every day.
In the absence of more technical details and a clear list of the 19 services, the announcement remains mainly a political presentation of a new function on the state services portal.